Question 1

What is the difference between direct thermal and thermal transfer?

Accepted Answer

Direct thermal paper has a heat-sensitive coating that darkens when exposed to heat — no ribbon needed. Thermal transfer requires a ribbon and produces more durable, longer-lasting prints. Direct thermal is ideal for short-term labels and receipts; thermal transfer is better for long-term product labels.

Question 2

Do you offer BPA-free thermal paper?

Accepted Answer

Yes. All our standard products are available in BPA-free versions. BPA-free thermal paper uses alternative developers (such as Vitamin C or BPS-free formulations) and is required for EU market compliance under REACH regulations. We provide full test reports from accredited EU laboratories.

Question 3

What sizes are available for thermal paper rolls?

Accepted Answer

We offer a full range of standard sizes including 57×40mm, 57×50mm, 80×70mm, 80×80mm, 82×70mm, and custom sizes. ATM rolls, wide-format rolls, and specialty sizes are also available. All sizes can be produced in BPA-free formulations.

Question 4

Can you produce custom-sized thermal labels?

Accepted Answer

Yes. We can produce custom label sizes from 25×15mm to 200×300mm. Custom die-cutting is available for non-standard shapes. Minimum order quantities apply for custom sizes. Contact us for a custom quote.

Question 5

What is the minimum order quantity (MOQ)?

Accepted Answer

MOQ varies by product: standard thermal rolls from 50,000 rolls, thermal labels from 100,000 labels, custom printed products from 50,000 units. Sample orders are available before bulk commitment. See our MOQ guide for full details.

Question 6

How do I request a quote?

Accepted Answer

Use our online quote form, email us at Sales@zxpapers.com, or contact via WhatsApp (+86 187 9277 1927). Include product type, size, quantity, and target market. We respond within 24 business hours.

Question 7

What is the lead time for production?

Accepted Answer

Standard products: 10–15 business days. Custom printed or OEM products: 15–20 business days. Rush orders may be available for standard products. All orders ship FOB Qingdao.

Question 8

Can I request free samples before placing a bulk order?

Accepted Answer

Yes. We offer free samples for qualified distributors and importers. Sample delivery takes 3–7 business days via DHL or FedEx. Use our sample request form to get started.

Question 9

Are your products REACH compliant?

Accepted Answer

Yes. All products are tested for REACH SVHC (Substances of Very High Concern) compliance. We provide full SVHC declarations and test reports from accredited EU laboratories. This is required for all products sold in the European Union.

Question 10

Do you have ISO 9001 certification?

Accepted Answer

Yes. Our factory is ISO 9001:2015 certified since 2012. Annual third-party surveillance audits ensure continuous compliance. Certificates are available for download from our compliance page.

Question 11

Can you provide FDA compliance documentation for the US market?

Accepted Answer

Yes. We provide FDA compliance documentation for food contact applications. Our BPA-free products meet FDA 21 CFR requirements for food contact materials. This is particularly important for grocery and food service applications.

Question 12

Do you have FSC certification?

Accepted Answer

Yes. We offer FSC Chain of Custody certified paper for customers who require sustainable sourcing documentation. FSC logo can be printed on products and packaging upon request.

Question 13

Can you produce thermal paper with our brand?

Accepted Answer

Yes. We offer full private label and OEM services including custom packaging design, brand name printing, and logo on rolls. MOQ for private label starts from 50,000 units. We have served 200+ private label customers globally.

Question 14

Can you print custom logos or text on thermal paper rolls?

Accepted Answer

Yes. We can print logos, text, and graphics directly on thermal paper rolls using flexographic printing. This is popular for branded receipts, promotional paper, and custom ticket paper. Pantone color matching is available.

Question 15

What shipping methods do you use?

Accepted Answer

We ship via sea freight (FCL/LCL) for large orders and air freight or express (DHL/FedEx) for smaller orders. All sea freight shipments are FOB Qingdao. We work with major freight forwarders and can arrange door-to-door delivery.

Question 16

Do you ship to Europe, USA, and Canada?

Accepted Answer

Yes. We regularly ship to all major European countries (Germany, UK, France, Netherlands, Poland), the United States, and Canada. We provide all necessary export documentation including commercial invoices, packing lists, and certificates of origin.

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