Question 1

What is the difference between direct thermal and thermal transfer?

Accepted Answer

Direct thermal paper has a heat-sensitive coating that darkens when exposed to heat and does not need a ribbon. Thermal transfer uses a matched ribbon to create the image on the label or paper surface. Direct thermal is commonly considered for applications with a defined service and storage period, while thermal transfer may be considered when the project requires higher resistance or longer image retention. The right choice depends on the complete material and ribbon construction, printer settings, exposure conditions, and representative testing.

Question 2

Do you offer BPA-free thermal paper?

Accepted Answer

BPA-free formulations are available for selected grades. The correct developer chemistry and supporting test documents should be confirmed against the product specification, destination market, and intended application before ordering.

Question 3

What sizes are available for thermal paper rolls?

Accepted Answer

Common roll sizes include 57×40mm, 57×50mm, 80×70mm, 80×80mm, and 82×70mm. ATM rolls, wide-format rolls, and specialty sizes can be reviewed by product family. BPA-free options may be available for selected grades and sizes; confirm the quoted grade and supporting documents before treating the claim as applicable to a specific SKU.

Question 4

Can you produce custom-sized thermal labels?

Accepted Answer

Custom label dimensions and die-cut shapes can be reviewed according to the facestock, adhesive, printer format, tooling, packing, and project quantity. Share the target dimensions, liner, core, artwork, and application conditions so feasibility, sample options, MOQ, and lead time can be confirmed in the quotation.

Question 5

What is the minimum order quantity (MOQ)?

Accepted Answer

MOQ depends on paper grade, dimensions, packing, printing, and production setup. Share the product specification and forecast volume so sales can confirm the current project minimum and available sample path.

Question 6

How do I request a quote?

Accepted Answer

Use our online quote form, email us at sales@zhixinpaper.com, or contact via WhatsApp (+86 187 9277 1927). Include product type, size, quantity, destination, and target market so the team can qualify the request and confirm the next step.

Question 7

What is the lead time for production?

Accepted Answer

Production lead time is confirmed after the grade, dimensions, printing, packing, quantity, artwork approval, and current capacity are reviewed. The quotation or order confirmation should be treated as the project-specific schedule.

Question 8

Can I request samples before placing a bulk order?

Accepted Answer

Yes. Sample availability, charges, courier method, and delivery estimate are confirmed after the product specification, testing purpose, and destination are reviewed. Use our sample request form to provide those details.

Question 9

Are your products REACH compliant?

Accepted Answer

REACH and SVHC documentation must be reviewed for the selected material, grade, intended use, and current regulatory scope. Request the applicable declaration or test evidence for your project before approval.

Question 10

Do you have ISO 9001 certification?

Accepted Answer

A quality management certificate can be reviewed on request. Buyers should verify the current certificate holder, issuer, validity period, and scope against the manufacturing entity and products covered by their order.

Question 11

Can you provide FDA compliance documentation for the US market?

Accepted Answer

For US food-service or food-contact projects, request a grade- and application-specific document review. Suitability depends on the paper formulation, printed or unprinted use, contact conditions, and the current evidence applicable to the intended use.

Question 12

Do you have FSC certification?

Accepted Answer

FSC-related sourcing options may be available for selected paper and supply chains. Any FSC claim or logo use requires verification of the current certificate holder, scope, product claim, and trademark approval before printing.

Question 13

Can you produce thermal paper with our brand?

Accepted Answer

Private-label and OEM options can include packaging design, brand printing, and roll marking. Feasibility and MOQ are confirmed after the material, dimensions, artwork, printing process, packing, and forecast volume are reviewed.

Question 14

Can you print custom logos or text on thermal paper rolls?

Accepted Answer

Custom printing can be reviewed for logos, text, graphics, back-print content, branded receipts, promotional paper, or ticket paper. Feasibility depends on the paper grade, print side, artwork, color count, print area, tooling, packing, and project quantity. Approve the artwork and a production-intent sample before bulk release.

Question 15

What shipping methods do you use?

Accepted Answer

Sea, air, express, and door-delivery options can be reviewed according to shipment size and destination. The quotation should confirm the selected carrier or forwarder, Incoterm, customs responsibilities, and delivery scope.

Question 16

Do you ship to Europe, USA, and Canada?

Accepted Answer

We review enquiries for Europe, the United States, and Canada. Export documents, product evidence, shipping terms, and destination requirements are confirmed for each order before acceptance.

Frequently Asked Questions

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Ordering & MOQ

Compliance & Certifications

OEM & Private Label

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