Case study · Lottery & Gaming
European Lottery Operator Cuts Receipt Failures by 94%
Key Results
01The Challenge
A leading European lottery operator was experiencing frequent thermal paper jams and faded ticket prints across 12,000 TITO terminals, resulting in costly downtime and customer complaints. Their existing supplier could not meet the strict 150°C print head temperature requirements of their high-speed terminals.
02Our Solution
Zhixin Paper engineered a custom high-sensitivity thermal paper with a 160°C-rated coating, optimized for their specific terminal models. We supplied 80mm × 80mm rolls in a custom coreless format to eliminate core-related jams, with a 6-month stock buffer program to guarantee zero supply interruptions.
"Zhixin Paper understood our technical requirements from day one. The custom specification and reliable supply program transformed our operations."
— Head of Operations, European Lottery Operator
